We understand that plans sometimes change.
For regular housekeeping and standard cleaning appointments, we ask customers to provide at least 24 hours' notice when cancelling or rescheduling.
Where less than 24 hours' notice is provided, Peninsula may charge 50% of the scheduled service price.
Where our housekeeper arrives but cannot gain access to the property, the full scheduled service price may be charged.
We may waive cancellation charges where we consider the circumstances exceptional.
Different cancellation arrangements may apply to larger, specialist, commercial, end-of-tenancy or multi-housekeeper bookings where these have been agreed in advance.